The shift to Value-Based Care (VBC) promised better patient outcomes and sustainable practice finances. But for many non-integrated clinics, it has delivered an unexpected side effect: a massive clinical capacity crisis.
When a clinic relies on a patchwork of systems (an EMR like Epic, plus Excel spreadsheets, e-faxes, and disconnected manual processes), every new high-risk patient adds unacceptable friction.
In our case study of a non-integrated value-based primary care clinic, care coordinators were trapped in a cycle of constant administrative catch-up:
They lacked proactive visibility into care gaps.
They were forced to constantly dig through disconnected systems.
They spent hours manually reviewing documents just to figure out the “next best step” for a patient.
The team was trying to scale a patient population that demanded proactive, timely intervention using workflows designed for reactive care. Their clinical capacity was simply exhausted, threatening both provider focus and patient safety.
This case study proves that when you eliminate administrative friction, you not only improve efficiency but also restore the capacity needed to finally execute on the promises of VBC.
Click through the case study below:
