Ursamin’s Founder and CEO, Shannon Aylesworth, sits down with Craig Hocum, a retired Physician Assistant with deep experience in primary care, nephrology, and oncology. Craig offers an expert view on the industry’s most challenging pain point: the workflow bottleneck that leads directly to burnout.
The Unmanageable Workload
The core problem, Craig explains, is that the current fragmented delivery system demands a level of “massive multitasking” that is unsustainable. He notes that providers are now asked to “exceed the ability of a human to multitask”, leading to high anxiety. Craig vividly shares his own experience, revealing that he spent “probably 40% of my time looking through charts before I saw a patient” just to organize the information. This constant need to rediscover past patient events prevents clinicians from focusing on advancing their care.
The Quest for the Coherent Narrative
As Shannon explains, this bottleneck has direct consequences for patient care and clinical capacity if clinicians must spend more time on pre-visit work, fewer patients get seen. The focus, therefore, must shift. Craig contributes that we do not need more data, but rather a way to take that data and present it as a cohesive, coherent narrative.
Join us to understand the true cost of disconnected care and how prioritizing the clinician workflow is the essential first step toward better patient outcomes.
Watch the full episode now to hear Craig’s perspective and join the discussion on reclaiming valuable clinical time:
